No communication

I had it with Standard Banks bad service and treating me as a customer as a just another paying customer. Money gets set off out of my account because Standard bank has grounds to that because they use their power that you are their customer to debit money out of your account. After many occasions where i tried to explain to the call centre agents of my challenge they did not even want to hear that they as standard bank has blocked my internet transfer. i was advised in that case i need to go to the bank to do the payment. Why do i have internet banking? I dealt with Blake in the call centre on many occasions. How can a customer consultant tell you i don t know. Who will give me the correct details then. Then i dealt with Mbali on 2 November 2017, i advise her of my problem the only thing that matters was she wanted the rest of the money and they have right to debit any money out of my account because iam banking with them. i cancelled my standard bank insurance last month. I still get debit with an amount. I cant reverse it because its internal banking. So money which i dont have i must give to charity. I lodge an complaint in September 2017. To date no response or feedback. The debit order is still active. For a prestige banking customer the service is bad it is nothing which is advertise on the brochure. The service is worse. i dont even have a banker. On 1 November i was trying to get through to the prestige line since 17:08. i only got hold of a consultant at 22:04. Who need to pay for all the out of pocket expenses which i have experience this far. I will rather join FBN and let them take over my portfolio as well as all my other accounts. i told the consultant last night you know what is customer care. If you can resolve my case and come back to me with a resolution than you have a happy customer but to keep on passing the buck its not on. I am a loyal customer since the age of 19 and I am 39 , that is not a customer for you but someone you can take more and not give back