No Communication

I app**** for a payment holiday. I was lucky to get accepted for it. So I accidentally pay and this got me into extremely difficult times. Due to salary cuts for covid-19. So I called in and they kept me waiting for 30 minutes got helped but nothing has been resolved. I got a sms to say the issue is resolved but it hasn't been.

I had to call in again but the consultant said that the money will be back in my account on Tuesday 9th June its Wednesday and still nothing.

You have to call in every time holding on between 30-60 minutes and yet no answer.

I unfortunately do not have any extra money to call. And this cost me every time money to call them and you still do not get a definite answer