AN
Annelise N

1 reviews | Active since Sept 2012

01 Feb 2017, 07:43

No communication

<p>My debit order on my vehicle goes out of my bank account on the 30th of each month. Yesterday (31/1/17) I realized that it went off and that my balance was in a negative of R812, and immediately deposited R820.00 into my account. This morning (1/2/17) the debit order was reversed due to unsufficient funds and I have been charged R115.00 (penalty) on my account. This is unacceptable, I will sort out the debit order with the relevant bank institution but the R115.00 I want reversed back into my account. Why dont Standard Bank communicate with their customers or check before hand what the balance are before returning a debit order unpaid.</p>

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Replies (2)
Standard Bank
Standard Bank's reply01 Feb 2017, 09:55
Official

Good day Annelise

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply03 Feb 2017, 14:25
Official

Dear Annelise

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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