1 reviews | Active since Sept 2012
No communication
<p>My debit order on my vehicle goes out of my bank account on the 30th of each month. Yesterday (31/1/17) I realized that it went off and that my balance was in a negative of R812, and immediately deposited R820.00 into my account. This morning (1/2/17) the debit order was reversed due to unsufficient funds and I have been charged R115.00 (penalty) on my account. This is unacceptable, I will sort out the debit order with the relevant bank institution but the R115.00 I want reversed back into my account. Why dont Standard Bank communicate with their customers or check before hand what the balance are before returning a debit order unpaid.</p>
Good day Annelise
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Good day Annelise
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Annelise
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Annelise
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
