No Comminucation between the different departments

My Vehicle contract was incorrect and the dealership had agreed to amend we signed an amendment contract on the 28 August which was dated 24 August with Anton Watkins in SBSA VAF Centurion. The new contract was put in place but the old contract was not. My account was double debited on 1st Oct 2015. Anton advised that we must stop agreement 0002, as 0003 was now in place. I have received calls that my 0002 account is in arrears and spoke to 5 different consultants and to date nothing done i even received a telegram that they cannot get hold of me to pay the account 0002 which is incorrect as i spoke to 5 consultants about this. The Telegrams states my car will be repossessed within 5 days. SO WHY HAS THE CONTRACT NOT BEEN CANCELLED DOES IT TAKE 2 MONTHS TO CANCEL A CONTRACT. I SENT AN E-MAIL TO [Email Removed] ON THE 9 OCTOBER 2015 AND Boitumelo Somoro E-MAILED ME ON THE 12TH OCT 2015 ASKING FOR AN ACCOUNT NUMBER I RESPONDED ON THE 12TH OCT AND NO RESPONSE FROM THE CRC TO DATE. I WILL BE LOGGING A COMPLAINT TO THE OMBUDSMAN SHOULD I NOT RECEIVE FEEDBACK TODAY