no co-ordination between departments

i app**** for a credit card on the understanding that the credit card is included in my consolidator bundle. i received the following info from std bank via email when notifying me of the new price for 2015:NO ANNUAL CARD FEES ON YOUR GOLD CREDIT AND GOLD CHEQUE..The email was from Donald van Hoogstraaten-Head Customer Financial Solutions. i have just received my first statement and the credit card division is charging me R28 for the card for the month contrary to the email. when i phoned the card division they say it is a monthly cahrge and no more a yearly charge. what utter *******. There is no co-ordination within STD BANK.PLEASE WAKE UP.I have decided to cancel my credit card with immediate effect but am still waiting for a call after 2 days to cancel