No clue of what they doing in managing a customers account and denying me access to my account

Good day,

I am incredibly frustrated with the service I’ve received from Standard Bank.

When I was issued a new card, I was assured it would be a seamless process and that using my driver’s license for verification would be sufficient. However, when DSV contacted me to arrange delivery, they flat-out refused to accept my driver’s license. They also refused to contact Standard Bank to verify the arrangement, claiming the bank had not informed them.

I then had to call Standard Bank myself to sort this out. Eventually, I received my card, but the issues didn’t end there. Now, I can’t access my internet or mobile banking. My accounts are completely blank, and when I try to link my new card, I get an error saying I’m not authorized.

When I called the call center for help, I was bounced from general banking to internet banking to *****, then back to general banking, only to be told I’d get a callback. Currently, I’m on hold with a supervisor named Daniel, who says they need to log yet another call, which will take another 24 hours.

This is absolutely unacceptable! I have been on the phone for over two hours, and nobody can give me a straightforward solution. All I want is access to my internet banking, yet I’m being denied access to my own account. This situation is beyond ridiculous, and I expect immediate action to resolve this matter.