No client value, poor training and systems

I have been a private banker with standard bank for the best part of 20 years. When I emigrated to the UK recently I needed to downgrade my account to something more cost effective. I was given absolutely no advice on the best option and given an account not suitable to my needs. From the moment I downgraded all communication stopped and literally have not been able to get hold of anyone since . My private banker ignored all my emails and refused to give a Long term loyal customer any courtesy assistance, knowing full well that I was in the UK. I immediately came to the realisation that Standard Bank is not geared up for international clients and can only accommodate people within the boundaries of South Africa. Poor systems and ineffective communication channels.

On the contrary, I had exactly the requirements with FNB as a recently signed up Private Wealth client, needing to downgrade the account. Over helpful would be an understatement and am still in regular communication. You see, FNB value their client base and realise people may need to come back - and have obviously been trained as such.

Standard Bank need to seriously up their game if they want to be competitive and retain their client base