NO CLIENT SERVICE

REFER TO PREVIOUS HELLO PETER COMPLAINT:<br> Incident 1:<br> I went to Standard bank at the Matlosana Mall on 28 January 2016 (Thursday)- the lady who helped me seemed competent and was very friendly. I requested statements and stated that I needed it ASAP. It were four statements. She would have phoned me on Saturday, 30 January 2016 to collect it.<br> <br> No one phoned me. I went to collect it on 5 February 2016. Only to find out that there were two statements from incorrect months.<br> <br> I did not receive a sms with reference numbers.<br> <br> Incident 2:<br> I went to the Flamwood Walk branch on 12 February 2016 to rectify the problem- still in need of the statements. I took the incorrect statements along. The lady assured me that she would rectify the problem, with no additional fees.<br> <br> Ref nr. ***<br> <br> I received a sms when I logged the complaint and on 15 February I received a sms that the issue was resolved.<br> <br> REP**** ON 4 MARCH- NO ONE CALLED!!!<br> Hello natashamocke,<br> <br> Thank you for your posting and allowing us an opportunity to investigate your complaint.<br> <br> This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.<br> <br> Kind regards<br> <br> Complaint Resolution Centre<br> <br>