No Client Service

As someone that use to work in the client service industry and still work with the public, it goes beyond me to think that there is still places that does not care about client services. If it is new business of existing clients. I have been a client of Standard Bank for about a year. I know a lot of people are very happy with them, I however am not one of them. After a year of not being satisfied with my banking experience I wanted to close my Standard Bank account. I visited the Branch, and the adviser struggled to close my account and said I have to come back on another day, alternatively I can close my bank account by phoning the call center and asking to speak to retentions department, they can also assist me with that. Seeing that the closes branch to where I live is 25 km away in a neighboring town, I decided to phone. Alternatively, we have to drive 55 km to another alternative town. After numerous times of phoning, I have phoned the Call Center only to been send for one adviser to another with no one able to assist, sometimes being on hold for up to 45 – 50 min, which is utterly ridiculous. If I can’t close the account over the phone, why would the adviser say I can and thus letting me waist even more time. Today I decided to drive all the way to town and do it in person. Once I got there the Hello Desk adviser said I need to go upstairs to where they can assist me. My wife and I stood around there waiting for someone to assist. No one came to the information desk which didn’t even have someone attending it. Then we started to walk around looking for someone that can at least give us guidance, asking for help and not being assisted whatsoever. After struggling to find someone to assist, we again left. Another day, another disappointment.