dB
deon B
1 reviews | Active since Oct 2017
02 Nov 2022, 11:44
NO Client relationship from Standard bank
About 5 months my wife went to the local Standard bank branch to update her email address, not change yet, last month she receive a SMS that monthly premium of her credit card was in arrear, I then send a email via my email address to get clarity of this situation where their credit card department reply it was a mistake from their side, this month her premium was higher than the last month, how is this possible????There is huge problem in their credit card department for sure.
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Standard Bank's replyOfficial
02 Nov 2022, 12:09Dear Deon
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply02 Nov 2022, 12:09
Official
Dear Deon
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***