No Clear Answer Or Plan Of Action From Any Staff.

To Whom it may concern.<br> <br> On the 10th of August i made use of the STD Bank cell phone app to purchase Vodacom airtime, now if it was human error or a glitch in the system i cannot say.<br> I made 2 different transactions, each to the value of R500, of the transactions, i only got notification for one. <br> When i went back to check, i realized that one of the transactions was allocated for a Virgin Mobile voucher and not Vodacom. After contacting STD Bank requesting a reversal on the virgin mobile transaction, they lead me to believe that there was nothing they could do and i needed to contact Virgin Mobile.<br> I then contacted Virgin Mobile and they told me they can not locate the purchase made and no airtime has been issued.They suggested i needed to contact STD Bank.<br> After numerous requests on a reversal and asking STD Bank where the funds are, i was told they cannot reverse the transaction, nor can they tell me where my money is?<br> Out of pure frustration i went to the Greenstone JHB Branch and the consultant there very bluntly told me that i lost my money.<br> Between the two parties no one can assist and once again i'm requesting the funds to be reversed!!!!!<br> URGENT FEEDBACK APPRECIATED!!!!!