No Claim support

Good day,

I phoned the claims department on the 5th of Feb 2019. The phone was not answered and I was holding FOREVER. Later I gave up and mailed the hoc claims. They phoned me back.

We started a claim on Wednesday 6 Feb 2019-refe19/011144.

I was advised that someone would be here on 7 Feb to do a check on our gate motor at 12h. No one showed up.

It is now a week later, I have mailed hoc claims again after starting the claim, I have had no response.

The fact that part of my office security is not working is a BIG problem as we carry stock worth thousands.

Please have someone contact me in this regard.