No Cell Data & Poor Customer Service

<p>I purchased a Vodacom data voucher from a Standard Bank ATM on the 25th of September 2016 (invoice ********** ********** ). To date, the money for the voucher has been deducted from my credit card but I have not recieved the data voucher. I have been following up with Standard Bank since yesterday (the 27th of September 2016) making use of their Customer Care number.</p> <p> </p> <p>No one has been able to assist me. I have been transferred between the Credit card and Self-service Banking divisions only to be referred to the Auto Services division where I have now been on hold for over 35 minutes with no response. When I have spoken to consultants, they have been unable to provide the slightest assistance nor are they able to reverse the charge on my credit card despite the fact that I have not received the product I paid for.</p> <p> </p> <p>This is another in a long line of poor service delivery from Standard Bank. Quite frankly, it is unacceptable for my own bank to effectively ***** my money. I paid for a service that my bank offered to me - I expect Standard Bank to deliver. And I'm still on hold... </p>