JS
Jade S

1 reviews | Active since Mar 2009

18 Mar 2015, 09:07

No Cash From ATM

17 March @ 7.43 I drew cash from the standard bank ATM. My card come out but no cash. I received a message that the funds were debited from my account. While still standing at the ATM I called the call centre - number provided on the ATM. I was advised that the machine will be reset and my money will be in my account within 24hrs. Its more than 24hrs and my money is STILL NOT IN MY ACCOUNT. THIS IS THE LAST OF MY CASH. I have no MONEY - MY MONEY is being held up by stupid STD BANK! You don't get this **** with FNB ABSA OR NEDBANK! I have had endless problems from the start with STD BANK. This is now the cherry on the cake. I want my money in my account ASAP! HOW THE HELL CAN YOU MAKE YOUR CUSTOMERS WAIT 24HRS FOR THEIR OWN DAMN MONEY BECAUSE OF A **** UP FROM YOURSIDE! CAUSE STD BAND ****ED UP.MOVING FORWARD MY ASS! PRETTY ****ING BACKWARDS TO ME.<br>

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Replies (1)
Standard Bank
Standard Bank's reply19 Mar 2015, 09:47
Official
Hello jadeo1,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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