no care or respect for their customers

<p cl***="MsoNormal">On 170416 Standard bank incorrectly debited our FNB account for a building bond for a property which has not been completed yet.we tried numerous numerous times to contact them on every available number, no luck. Then physically went to the Northgate branch to try & solve the problem. They just phoned same numbers, with no luck. We eventually managed to speak to Elsie at Northgate who contacted Neo Mogorosi who then discovered that our account was incorrectly debited as the building is still in progress. They agreed to refund the money back into our account which they never did. We also queried the bond repayment once building is completed & were given an amount over the phone almost double as to what was agreed upon when we got the bond. I sent an email to query this and also as proof and confirmation of our phone conversation. We requested the do***ents to prove this, as the bank could not have given us a loan for an amount greater than we can afford. I have not received a reply and the money has not been refunded to us. In fact we had a threatening call as well as sms a week later to say our bond payments are behind! It does not matter how I tried to talk to these people, the phone gets cut off & you can never get hold of them again. Terrible bank & people service. Money unrightfully taken, empty promises, no response. We have also been personal clients with Standard B for decades, this is how they treat their ‘valued’customers. disgusting</p>