No care or assistance from Standard bank

Standard bank handed me over to Bahm & Dahya attorneys after non payment of my credit card. I have requested Standard bank to send me a settlement letter in August 2023, and I paid the outstanding amount. I did speak to a Standard bank consultant, and they advised me which account to use. Yes, unfortunately this was the loan account and not the credit card account. Now, I have been sending PROOF OF PAYMENT to Bham & dahya and even standard bank and seems no one can assist me to transfer the funds from the loan account to my credit card account. Can it really be such an impossible task?? No one is really able to assist me, and my account gets transferred to so many people and still no one can assist me. Standard bank and Bham & dahya is providing **** service and do not give a F... about their customers. Never will I EVER bank with standard bank ever again. I would like Standard bank to contact me and sort this out once and for all. This has been going on for a year now. Pathetic...