no care in the world

ive logged a complaint about the lack of service a week ago and got one email from a mr Mahommed Khan saying hes looking into the matter.that was on the 2nd May 2019. ive been with a overflowing toilet that we are now unable to use for basically 2 weeks. ive emailed numerous times but did not get a single reply or even a phone call from std bank saying whats going on. i was told that the damage would be covered and i would have to pay R750. SINCE THEN 3 OF US IN THE HOUSE GOT DIARRHEA AND TOILET NOT WORKING.but that does not concern std bank.only to take my money every month.i am now requesting the recordings and will be taking legal steps if this is not resolved within 24 hours.