No Care Attitude Towards Losing Clients

I apl**** for car finance through a car dealership, Standardbank and Wesbank came back with the same rates but it was not favorable, seeing as I am a SB customer for 15 years and already financed and paid a vehicle off, I thought they would give me a better rate. Went into the woodlands branch and spoke to the Indian guy that handles the applications. He told me straight because I didnt come into the branch and app**** through him, there is nothing he can do. I asked him can he please check to see why they gave me such a high interest rate, he didnt even bother to check, just kept telling me there is nothing he can do, no advise nothing. I said the I'll have to go with with Wesbank because they could drop it a little bit if I open an FNB account. All he said was I can speak to one of the consultants if I want to close my accounts. That is what I am busy with my friend, and spreading the word of your useless attitude.