No card delivery? Opened a account online. Card Never got delivered but I am paying monthly fees on the account? How is this possible. Account should only be active once the card has been delivered

I opened a cheque account online in 2022. I was waiting for my card the whole time. I received a statement with a balance of more than R2000 that I owe Standard Bank. Apparently, Standard Bank tried contacting me on the 24 and 25 of August 2023 for delivery. They did not get hold of me so they cancelled my card. This is unacceptable. Could they not just send me an email or sms to let me know they are in the process of cancelling my card?

I paid R5000 into the account so I would not go to the legal department. I don't think this is a good way to treat a new client.