No calls as promised from Transactional ***** department

Since Sunday, I've been anticipating a call from the transactional ***** department, but I haven't received any communication via phone or email despite multiple attempts. Regrettably, my account remains blocked, and my efforts to seek assistance have been unfruitful. The funds in my account are crucial for supporting my family and covering educational expenses. Today, I completed an affidavit and visited the Thohoyandou branch, where they instructed me to send the affidavit to transactional********. Despite following these steps, there has been no response from the team. I'm reaching out for help as the ongoing account blockage is causing significant distress and affecting my ability to meet essential financial commitments, you're making my life miserable!