No call back as promised!!!!

I went into my Standard Bank branch at the Castlewalk Shopping Centre on Monday the 22nd February to make an inquiry about bank fees that I was charged for that I do not agree with.<br> The consultant who assisted me said he needed to consult with the branch manager about the fees and that she was currently busy with another client. The consultant said that she would phone me back at 4pm to discuss the matter with me.<br> It is now Thursday the 25th February and no phone call has been made to me.<br> So yes, it's easy for a bank to take funds and not give a valid reason or have the decency to call a person back.<br> Standard Bank is not the only bank in South Africa. I hope they realize that.