No Call Back and No Reply to Email from Prestige Banker

A few months ago I received a call to say you want to upgrade my acct to Prestige. I declined this offer! On 21 Oct 2020 I received a Welcome to Prestige Banking email from Sthembiso Ndlangisa and that she is my Prestige Banker. I rep**** to her an hour later asking her what her email was about because I did not apply for an upgrade. To date she has not rep**** to me!

Last week I go an sms that RAM wants to deliver my new cards. I received it and saw that they were Titanium cards. Yesterday, 11/11/2020 I called the number on my “Prestige Bankers” email ***, to clarify what was going on. I got through to Lerese (I think that’s her name – her line was so poor). I asked her for Sthembiso and she said that she was not at the office and asked if she could get another banker to call me back. I asked her why she couldn’t help me and she said she only deals with corporate accounts! So the Prestige line is not for personal accounts only but also for corporate accounts – what TF???

She took my ID and contact number and said someone will call me back urgently. Its over 25hours later and still no call back!

Why TF would I want a personal banker if they don’t reply to emails and if they cannot return calls in a reasonable time?

I worked for SBSA for 9 years and I can tell you that the service that you provide now vs when I worked there has seriously dropped and it is starting to get quite pathetic if I’m honest! So bad that I am considering moving my account!