no benefit on being a Prestige client

Being classified as a Presitge client with no details on who your personal banker is and no details to value adds. My personal Portfolio has never been looked at and never treated as an individual client who has a super credit balance and a perfect banking record over 22 years and never once being in overdraft. I have to contact a call centre everytime for being a presitige client which is not user friendly and service is utterly shocking. Where or what is the benefit of being a Prestige client? Absolutely dissatisfied with Wilhelm's Pienaar's service and no real options to keep me as a valued client of Standard Bank. My complaint with Compalint resoutions was lodged on the 02 February and to date no response. Called the complaints resolutions division this morning and my case was reflected as closed, even before consulting me without an iota of consideration as to what my complaint was about. I am still awaiting for Vusi from the Compalints Resolution to call me. Absolutely shocking and dissatisfactory service from a financial institute which professes to provide a basic service to its clients. No loyalty as a customer of Standard Bank and treated as number.