No Bank Statement

My husband has not received a statement for his Money market account for 18 months now. he has phoned and emailed numerous times, he has personally gone into the bank, our daughter who is our Financial Adviser at Liberty has also contacted them , asking for the statements to be emailed, but we don't get a statement. They have even rep**** promising to send a statement ASAP, but we still have never received one. We have always dealt with Standard Bank, over 40 years now and we really don't expect this kind of inefficiency.