No bank card since 2016

Item: Standard Bank
Rating: 1
Author: Busisiwe M

I was offered an upgrade to my cheque account to a prestige account in 2016, up until today I have never received a bank card. I have complained and enquired with different branches on how to get a bank card for this account, but was told that i have a banker that I need to speak with. Until today, I have no idea who that banker and all these years I have been charged fees on that account like any other person who benefits from the account.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

01 Oct 2018, 15:58

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply01 Oct 2018, 15:58

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Busisiwe M's updateReviewer Update

11 Oct 2018, 04:59

Nothing has been addressed by Standard bank. I received an email that they couldn't get hold of me and i am must tell them when I am available, which I did but no one has ever called me after that. This is what has been happening all these years when I complained about this. This is the service we get from Standard bank.

Busisiwe M's update11 Oct 2018, 04:59

Reviewer Update