LA
Liesl A

1 reviews | Active since Mar 2015

19 Jan 2016, 10:47

No automatic cover - cancellation

Don't book air tickets on your credit card.<br> <br> If you want to cancel the trip, due to circumstances beyond your control, they do not automatically cover for cancellation. They are not even prepared to make a partial refund. What they don't tell you is that you have to take a top-up to cover for cancellation. <br> <br> Make sure what you are covered for BEFORE you pay with your credit card.<br> <br> I will never ever use my Standard Bank credit card to pay for travel again.

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Replies (1)
Standard Bank
Standard Bank's reply19 Jan 2016, 12:43
Official
Hello lchilli,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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