GK
GEORGINA K

1 reviews | Active since Jan 2016

07 Jan 2016, 13:29

NO AUTO PLUS MACHINE IN THE AREA OF DE DOORNS

ON 30 DEC 2015 I VISITED THE LOCAL STANDARD BANK BRANCH IN DE DOORNS I NOTICED THAT THERE WAS A LONG QUE FOR STATEMENTS. THE REASON FOR THIS IS THAT THERE IS NO AUTO PLUS ATM. THIS MEANS THAT THE STANDARD BANK CLIENTS OF DE DOORNS ARE BEING ****** OF THE OPPORTUNITY OR OPTION TO PRINT A STATEMENT OUTSIDE AT NO CHARGE OR A VERY LOW CHARGE. INSTEAD STANDARD BANK CLIENTS MUST PAY A MINIMUM OF R30,00 TO GET A STATEMENT.<br> <br> I WENT FURTHER AND ASKED THE BRANCH MANAGER WHY THERE IS NO AUTO PLUS ATM SHE SAID \THAT WILL NEVER HAPPEN BECAUSE WE HAVE TRIED THAT BEFORE".<br> <br> I AM JUST CONCERNED THAT WE AS STANDARD BANK CLIENTS THAT RESIDES IN DE DOORNS WILL ALWAY PAY FOR A STATEMENT AND NEVER BE ABLE TO GET ONE AT YOUR OWN LEASURE. """

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Replies (1)
Standard Bank
Standard Bank's reply08 Jan 2016, 07:27
Official
Hello ckweleta,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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