GSvA
Gert Smit van Antwerp

1 reviews | Active since Jun 2016

29 Jun 2016, 12:48

No authorization from Standard bank Home loan to transfer from Savings account to home loan account

<p>I am very disappointed in Standard bank. For years I have been working with Standard bank. I have had my business account there, my cheque account and my home loan account. </p> <p> </p> <p>At this stage I am deeply disappointed because Standard Bank Home loan account number ********** 12 has taken money from my savings account ********** 62.</p> <p>My name is GS van Antwerp and my ID number is ********** 046087. On the 29/06/2016 @ 10:06 I recieved an SMS to say an amount of R6600.00 has been transferred from my savings account to Home loan account without my authorisation.</p> <p> </p> <p>I contacted Lorato at Standard bank Home loan credit department at 13:09 after I was transferred numerous times to different divisions of Standard bank. They have not even come back to me after I have asked them to reverse the transfer. This is the only money I have for the rest of July 2016. I still have to pay water and lights and my vehicles. It has been difficult for me as I was unemployed for six months. I have a revolving credit loan as well, ********** 73, and Standard Bank handed me to the attorneys. I have explained that I will try and make Payment as soon as I can and I have been getting threats from this attorney. All I want is for my payment at least to be reveresed so that we can live and still pay something on everything this month. </p>

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Replies (3)
Standard Bank
Standard Bank's reply29 Jun 2016, 13:53
Official

Good day Gert Smit Van Antwerp

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply30 Jun 2016, 07:01
Official

Good day Mr Gert Smit Van Antwerp

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply20 Jul 2016, 08:41
Official

Dear Mr Van Antwerp

I refer to the e-mail correspondence and confirm that the matter has been addressed, however should you have any further concerns you can contact me.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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