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NATASSHA M

1 reviews | Active since Dec 2018

04 Sept 2026, 10:33

NO AUTHORISATION TO PAY DEBIT ORDER

How does Standard Bank release payment for a debit order NOT approved on the debicheck? Are there no controls in place?

0
Replies (4)
Standard Bank
Standard Bank's reply04 Sept 2026, 11:26
Official
Dear Natassha,

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply04 Sept 2026, 11:36
Official
Dear Natassha,

Although we called, we were unable to reach you. 

Please include a time that is convenient for us to reach you. 

I look forward to hearing from you.

Kindest regards, 
Standard Bank Hello Peter Team 
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NM
NATASSHA M's update07 Sept 2026, 10:30
Reviewer Update
You reached me and I have to wait 10 days to correct your error or pay for the error to be corrected!
Again, I ask if I didn't approve the debicheck how was it processed ??????
Standard Bank
Standard Bank's reply07 Sept 2026, 15:48
Official
Dear Natassha,

We attempted to contact you telephonically; however, your phone rang unanswered.

Kindly note that we have sent you an email containing the outcome of the IT investigation for your review.

Thank you for allowing us the opportunity to assist you with this matter. 

Should you require any further assistance, please do not hesitate to contact us.

Kindest regards, 
Standard Bank Hello Peter Team 
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