No Assitance

On the 23rd of July, my husband was de*****ed at gun point and his cellphone also taken, with the assistance of another person he contacted the Standard Bank ***** and reported the incident. He was called back on this persons phone and was informed that the incident has been reported with FNB and he must now provide an affidavit and a case number from SAPS. On Saturday the 24th of July, my husband went to the police station and opened a case and also got an affidavit, this was sent to the Standard Bank on the 24th of July around 7pm. To date, we have received no feedback from Standard Bank. Last week we called in on Tuesday and Friday and we were informed that a investigation officer has not been assigned but according to the automated email we recieved an investigation officer was supposed to call us within 48 hours. Yesterday, the 2nd of August, I (his wife) called Standard Bank ***** at 09:40 and spoke to Simphiwe who couldn't help and transferred my call to Annah at 09:54, who then informed me that the matter has been escalated and my husband should recieve a call but NOTHING.

The FNB case number is *** and the Standard Bank Case number (which I only received yesterday) is ***. I even went the extra mile and contacted FNB and did not get any joy from them as well but at least they have assigned an investigation officer who is Desery Moonsamy.

All we asking for from Standard Bank is feedback in terms of what is happening. Is that too much to ask for?