No assistancet to set EAP limit

My wife opened a prestige account telephonically recently with Thabiso and Dinah. I qualified to have a secondary prestige account and therefore opened one telephonically with Thabiso as well. My wife and I both had bad service regarding the EAP limit. Both our accounts EAP limit is at R0.00. We were told by Ellis Park and Clearwater branch that the EAP limit could not be set at the enquiries. My wife called her private banker Dinah and managed to get her EAP limit set. My wife tried to arrange for my EAP limit to also be set by Dinah who is also my private banker but could not because apparently there is no signed application saved onto the system. Now whose fault is that. When Thabiso opened the bank account with me telephonically he did not send me any application to sign. I went to Ellis Park 3 times and they could not set the EAP because my salary had not yet been deposited into my account. I am at my wits end. I have sent two secure messages from my internet banking and no one has assisted me. I REGRET EVER HAVING MOVED TO STANDARD BANK!!!! I am fed up and am not going to make another trip to the bank to sort this out. PLEASE SORT IT OUT, SET MY EAP LIMIT ASAP!!