RM
Raees M
1 reviews | Active since Jul 2018
25 Nov 2019, 12:03
No assistance/holding for 2 hours
I have been holding for over 2 hours trying to get a certain department in standard bank they transfer me from pillar to post with no avail to somebody that can assist.I have spoken to 8 consultants I find it shocking that no one can assist. We have a major transaction pending here but nobody is willing to assist.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
27 Nov 2019, 08:00Dear Raees Mohamed
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre******
Standard Bank's reply27 Nov 2019, 08:00
Official
Dear Raees Mohamed
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre******
RM
Raees M's updateReviewer Update
27 Nov 2019, 11:38I'm still waiting I called again still no resolution. Yet standard bank wants me to move to move over.
RM
Raees M's update27 Nov 2019, 11:38
Reviewer Update
I'm still waiting I called again still no resolution. Yet standard bank wants me to move to move over.
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Raees M's updateReviewer Update
28 Nov 2019, 08:59Thank you to Alisha Pillay in the insolvency department who assisted with pointing me in the right direction your expertise are highly appreciated.
RM
Raees M's update28 Nov 2019, 08:59
Reviewer Update
Thank you to Alisha Pillay in the insolvency department who assisted with pointing me in the right direction your expertise are highly appreciated.