No assistance/feedback

Went to Standardbank Festival Mall for an overdraft application on the 4th of June. After spending so much time there a consultant by the name of Petunia Baloyi assisted with the application. She struggled with the approval for a while without saying anything however I specifically explained to her that I am a victim of I'd ***** and she must call her forensics department for assistance as they had assisted with a recent approval of a home loan and RCP. This lady promised to get back to me however till today she has not had the decency of calling me with feedback,even after I specifically explained to her that these funds are urgently required for a property deposit I recently got approved for by standard bank. I sent her an Email on the 6th of June however she did not bother to respond. After doing a service feedback survey a "manager" called Nthabiseng contacted me to enquire about the bad rating, I explained everything to her and she promised to assist me. She called me once or twice to tell me that the flag was removed by forensic from my account however she is liaising with someone from IT to further assist, she called me from the following number, *** and I also had to call her myself after a few days for feedback which was still not positive. Until today, a month later she has not even bothered to call me to tell me what is going on. Instead she sent me an sms more than 3 weeks ago saying she Is working on the request. I have had endless problems especially with the festival mall branch, each time I go there I know I will spend a lot of hours at the back and return home without being helped. Get this matter sorted ASAP as I have given them enough time to resolve this ISSUE. I have been a loyal standard bank client but the service given in return is really APALLING!!