No assistance with query

I enquired about their Professional Banking offer to recently qualified young professionals. <br> <br> I attempted to view the qualifying criteria list on the website but the link was and still is broken. I emailed them advising them that the list of qualifications is broken and that I am enquiring about whether I qualify for the product offering. I gave details of my undergraduate, postgraduate qualifications and formal training that I have obtained. The consultants feedback was generic and impersonal, copying and pasting the same information that was on the website - not actually attending to my query correctly. They didn't advise on whether my qualifications met the criteria.<br> <br> I then complained and an apology email was sent describing their regret in not being accommodating to my enquiry. The consultant then asked for my ID number and contact details to get a Professional Private Banker to contact me. <br> <br> It is their policy to respond or contact you within 5 business hours. Its been 9 days since their last email and I have had no follow up, telephonically nor via email. <br> <br> This experience has gone from bad to worse. Very disappointed as I have banked with them for 8 years now. <br>