No assistance with potential identity theft

I have been attempting to get assistance from Standard bank since 24 February with regards to potential ********** activity. I have written to both the phishing and ***** departments on 4 separate occasions and have to date had no response.

I started receiving calls late February from debt collectors wanting to find out about my Standard bank credit card. To be clear, I have no credit cards with any bank. The debt collectors refuse to give me any details. I did a credit check on myself and see that Standard Bank had done a credit enquiry on me at the end of January. I have not app**** for any credit with any bank and this query was done incorrectly or ********ly.

I require urgent assistance from Standard Bank to assure that no identity theft or false credit has occurred.