No assistance with Personal Loan application

I did an online application for a personal loan on Wednesday, 11/09/2019. On Thursday, 12/09/2019, a consultant called me back and we did the application over the phone, it was approved. I needed to confirm with my husband and asked that he call me back in 10 minutes. NO ONE CALLED. On Friday I called again and the consultant I spoke to advised that only the person I spoke to first can assist he must call me back but he would ask. NO ONE CALLED. On Saturday I called again and the consultant I spoke to advised that only the person I spoke to first can assist he must call me back but he would ask. NO ONE CALLED. It is now Monday, I called 3 times and the only one willing to assist me was a lady called Annelie, but even her follow ups to the sales department went unanswered so I went to the Cresta branch but after waiting long in the line the system was down and the lady could not assist, instead she was making personal calls on her cellphone. System down or not that is unprofessional and rude. I now have to go back to the bank tomorrow again for the chance that maybe someone can assist. Bear in mind my 4 month old daughter was hospitalized on Thursday so every time I called it was from the hospital with a sick screaming baby on my lap, I asked so nicely for someone to please call me back and absolutely nothing happened. I am so disappointed in you and seriously considering cancelling my account. If there is anyone that can assist please do.