AL
Anthy L
1 reviews | Active since Jun 2015
10 Sept 2020, 15:56
No assistance with missing internet banking accounts
Accounts not reflecting on my internet banking - only showing my PlusPlan. No explanation or notification why they've disappeared. I've emailed twice and not even an acknowledgement of my emails. I need my it3b's to complete my tax return - due this month! And i can't exactly go into a branch to get them because I am stuck overseas! Why every time I have an issue with Standard Bank do i need to resort to this forum to get a response? Why do you have email addresses for queries if you don't reply to them! Disgusting service as always.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
10 Sept 2020, 16:23Hello Anthy
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
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Standard Bank's reply10 Sept 2020, 16:23
Official
Hello Anthy
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
AL
Anthy L's updateReviewer Update
11 Sept 2020, 15:50Escalated and yet still no response or contact
AL
Anthy L's update11 Sept 2020, 15:50
Reviewer Update
Escalated and yet still no response or contact
AL
Anthy L's updateReviewer Update
15 Sept 2020, 13:53Five days and still no contact. I had to resort to sending my 77-year-old, immune compromised, father into the branch since I am out the country to try and sort this out! Totally unacceptable! Why have an email address on your website for queries if no one ever bothers to respond and we have to resort to these platforms to get any acknowledgement! I await your response as to why my accounts were delinked and why you don't bother to respond to your clients.
AL
Anthy L's update15 Sept 2020, 13:53
Reviewer Update
Five days and still no contact. I had to resort to sending my 77-year-old, immune compromised, father into the branch since I am out the country to try and sort this out! Totally unacceptable! Why have an email address on your website for queries if no one ever bothers to respond and we have to resort to these platforms to get any acknowledgement! I await your response as to why my accounts were delinked and why you don't bother to respond to your clients.
Standard Bank's replyOfficial
30 Sept 2020, 14:02Good day Anthy,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Please feel free to contact us should you require any further assistance.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Please feel free to contact us should you require any further assistance.
Kind regards
Complaint Resolution Centre
Standard Bank's reply30 Sept 2020, 14:02
Official
Good day Anthy,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Please feel free to contact us should you require any further assistance.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Please feel free to contact us should you require any further assistance.
Kind regards
Complaint Resolution Centre