MC
Marietjie C
1 reviews | Active since Jul 2013
16 Aug 2021, 09:56
No assistance to upgrade bank account
An extremely unfortunate 2 months trying to upgrade my account with Standard Bank. I have been dealing with a consultant who seems to have disappeared since the middle of July.
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Replies (4)0
Replies (4)MC
Marietjie C's updateReviewer Update
16 Aug 2021, 10:03To be noted: I have sent various emails and two separate complaints, not one of these avenues have been answered.
Furthermore, I have an outstanding insurance claim with no feedback. When dialing the number given on the app it is "not in service".
When dialing the bank directly, I am simply left on hold. How am I supposed to get a hold of absolutely anybody at this institution?
Furthermore, I have an outstanding insurance claim with no feedback. When dialing the number given on the app it is "not in service".
When dialing the bank directly, I am simply left on hold. How am I supposed to get a hold of absolutely anybody at this institution?
MC
Marietjie C's update16 Aug 2021, 10:03
Reviewer Update
To be noted: I have sent various emails and two separate complaints, not one of these avenues have been answered.
Furthermore, I have an outstanding insurance claim with no feedback. When dialing the number given on the app it is "not in service".
When dialing the bank directly, I am simply left on hold. How am I supposed to get a hold of absolutely anybody at this institution?
Furthermore, I have an outstanding insurance claim with no feedback. When dialing the number given on the app it is "not in service".
When dialing the bank directly, I am simply left on hold. How am I supposed to get a hold of absolutely anybody at this institution?
Standard Bank's replyOfficial
17 Aug 2021, 00:54Hello Marietjie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply17 Aug 2021, 00:54
Official
Hello Marietjie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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***
*** (fax)
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***
MC
Marietjie C's updateReviewer Update
18 Aug 2021, 16:08Unsurprisingly, no response aside from the copy and paste message above.
MC
Marietjie C's update18 Aug 2021, 16:08
Reviewer Update
Unsurprisingly, no response aside from the copy and paste message above.
MC
Marietjie C's updateReviewer Update
20 Aug 2021, 12:53No assistance received.
MC
Marietjie C's update20 Aug 2021, 12:53
Reviewer Update
No assistance received.