No Assistance to the elderly during the pandemic!!!!!!!

Item: Standard Bank
Rating: 1
Author: khosi M

I have been trying to get assistance for my 89 year old mom from Std Bank, but no one is willing to help. During this time, they expect her to go to the branch. No one can assist and deliver her card that will expire at the end of the month!!!!!! Went on to Social media, but no assistance!!!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

16 Jul 2020, 05:09

Dear Khosi

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
**********
***********

Standard Bank's reply16 Jul 2020, 05:09

Official

Dear Khosi

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
**********
***********

Standard Bank's replyOfficial

22 Jul 2020, 10:48

Dear Khosi

Please be informed contact has been made with you.

This matter is closed.

Kind regards

Complaint Resolution Centre
**********
***********

Standard Bank's reply22 Jul 2020, 10:48

Official

Dear Khosi

Please be informed contact has been made with you.

This matter is closed.

Kind regards

Complaint Resolution Centre
**********
***********