NO ASSISTANCE REGARDING *****!!!

I have been struggling since the 11th February to get any assistance regarding *****ulent activity on my credit card. I have followed up numerous times and kept being told it has been escalated. Today I called again and the operator Kagiso that took my call informed me that I must wait 24 to 48 business hours for a follow up as I called in earlier already. I informed the operator that I did not call in today this is my first call, the last time I called was on the 24th and was informed of the exactly the same thing. This is absolutely terrible service to get any assistance for *****ulent activity which is clearly not a priority with standard bank, after telling the operator twice that I did not call in I was transferred to another department and 43 minutes later at 16:00 the call was terminated. Once again no assistance received from standard bank regarding the *****ulent activity on my credit card. It was very comforting to hear how safe my accounts are when you are told you are 12th in the line to be assisted and to hear from fellow colleagues that in the same month they also experienced *****ulent activity on their standard banks accounts.