No assistance received, no resolution to query

I contacted Standard bank last week , 31 March 2015. I wanted to apply for an access bond to have access to money I have paid into the account over and above the required installment, I was told by the home loan department to call deceased estate as there is still a hold on the account. My husband passed away two years ago, i app**** for substitution and the bond was no re registered in my name, i went through the whole process to have this fixed. When I called deceased estate, i was told that Masego is dealing with this, i spoke to her, asked what was happening, she advised i needed to apply for substitution, this was done November 2014. ( How updated Standard bank records are) There was a debate and then i was speaking to the supervisor who advised me that they are very busy and cant handle every call. No body contacted me from deceased estate, I then was transferred to Angela Pinkaham who promised that if i send a letter from my attorney, the hold will be removed. This was done 01 April 2015, and only yesterday i received a call from Masego stating the hold is removed. I call standard bank sales t finally apply for access bond, guess what, there is a hold on my account.