No assistance received.

I have sent an email to: *** on the 8th of May 2020 requesting your help because I am not able to log in to my mobile banking application. I did not receive a response and did a follow up on the 14th of May 2020. On the 20th of May 2020 I received a response saying that my query will be forwarded to the relevant department. Then on the 23rd of May 2020 I received a response from Meagan Fries requesting more information such as a screenshot and my card number. I responded the same day with the requested information but up until today I have not received further assistance. I kindly request to be called back with regard to this matter or for my email to be attended to.