1 reviews | Active since Oct 2016
No assistance on ***** purchases
<p>On Monday the 24th I reported an unauthorised purchase on my standard bank business card and I was told that Standard bank cannot assist me. They cannot reverse the unauthorised purchase, i must discuss the matter with the merchant who did the purchase. The merchant spoke to Standard bank and they still wont reverse the funds. I am so upset and cannot believe that standard bank boldy tells me that mechants are allowed to have access to their clients sccounts and even if their clients open a ***** dispute they will only reverse the said payments once the merchant confirms the ********** transactions....</p> <p> </p> <p>I am definitely going to move my accounts from them as I cannot continue like this.</p>
Good day Priscilla Melato
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Complaint Resolution Centre
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Good day Priscilla Melato
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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HI there
I have already logged a complaint this morning.
HI there
I have already logged a complaint this morning.
Good day Priscilla Melato
Thank you for your response above, please advise if you would like us to close the Hello Peter review or if you would like us to assist.
If you would like us to assist, kindly respond to the email sent to you.
Thank you for your loyalty and support.
Best Regards
Complaint Resolution Centre
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Good day Priscilla Melato
Thank you for your response above, please advise if you would like us to close the Hello Peter review or if you would like us to assist.
If you would like us to assist, kindly respond to the email sent to you.
Thank you for your loyalty and support.
Best Regards
Complaint Resolution Centre
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hi there, I am still not happy that when merchants debit without our authorisation, Standard Bank Customers cannot do anything unless the said merchant confirms the transaction was incorrectly processed.
I dont think it is correct that instead of looking after your clients you look after mechants and permit merchant to have feasts on your clients' accounts. It has never happened throughout the years that I have been banking with you and I am not happy with the new process.
I received an sms yesterday afternoon after lodging a complaint with your complaints department that the payment has been reversed, it should not have taken so much emotions and numerous phone calls and visits to the bank for standard bank to put me first as their client that has been loyal to them for over 15 years.
hi there, I am still not happy that when merchants debit without our authorisation, Standard Bank Customers cannot do anything unless the said merchant confirms the transaction was incorrectly processed.
I dont think it is correct that instead of looking after your clients you look after mechants and permit merchant to have feasts on your clients' accounts. It has never happened throughout the years that I have been banking with you and I am not happy with the new process.
I received an sms yesterday afternoon after lodging a complaint with your complaints department that the payment has been reversed, it should not have taken so much emotions and numerous phone calls and visits to the bank for standard bank to put me first as their client that has been loyal to them for over 15 years.
Good day Priscilla Melato
Thank you for your response above, as per the above please advise if you would like us to close the Hello Peter review or if you would like us to assist.
If you would like us to assist, kindly respond to the email sent to you.
We patiently await your response.
Best Regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Priscilla Melato
Thank you for your response above, as per the above please advise if you would like us to close the Hello Peter review or if you would like us to assist.
If you would like us to assist, kindly respond to the email sent to you.
We patiently await your response.
Best Regards
Complaint Resolution Centre
***
*** (fax)
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hi there
Please follow up on service request no ********** 560.
hi there
Please follow up on service request no ********** 560.
Good day Priscilla Melato
Thank you for your response.
Please note that we are unable to view the service request number provided as you did not make it private therefore Hello Peter blocked it for your privacy.
Kindly resend the service request number, but please make the message private and not public in order for us to receive the full number.
We patiently await your response.
Best Regards
Complaint Resolution Centre
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*** (fax)
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Good day Priscilla Melato
Thank you for your response.
Please note that we are unable to view the service request number provided as you did not make it private therefore Hello Peter blocked it for your privacy.
Kindly resend the service request number, but please make the message private and not public in order for us to receive the full number.
We patiently await your response.
Best Regards
Complaint Resolution Centre
***
*** (fax)
***