No assistance in resolving an issue caused by them

I have been requesting assistance from Standard Bank for months now to remove a judgement on my name on a personal loan that I paid and settled years ago. I never receive any feedback, I never received summons, I don't have anything except my paid up letter but somehow they still went and put a judgement against me and on only 1 credit bureau. I have been calling and emailing requesting this be rectified, and Im getting acknowledgement but nothing is being done, I'm not given any feedback except "we acknowledge and are working on it", its been months now, this is frustrating, please sort this out.