NO ASSISTANCE GIVEN. I ONLY NEED A PAID UP LETTER!!!!

Countless emails all of them UNANSWERED in a span of 3 month. 3 phone calls with agents call avoiding. Not at their desk ready to take calls but laughing with their colleagues speaking xhosa in the back round. Besides it being very unprofessional and call avoidence being a dismissable offence. I feel like you COMPANY is spiralling downward. I have NEVER had a problem but lately it's been disgusting. ALL I NEED IS A PAID UP LETTER but your staff is incapable of doing this. I mean how difficult can it be. Let's hope this review will encourage stricter work environment regarding assisting customers and reduce the call avoidence. It's actually disgusting. From an extremely loyal customer getting to my wits end