No assistance given for problem
I recently had cheque card replaced. It is continuously being declined for online transactions with no explanation given.
I sent an email to ********** with photos of my card which is being declined. They rep**** back to me in the middle of the night literally at around midnight (seriously? why can't you agents respond during respectable hours?) asking for further information. I provided this and since then no further assistance is provided. Each time I follow up I am only given an automated response. Please help me!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Dear Christopher
Message has been forwarded to your email address.
Regards
Complaint Resolution Centre
***
***
Dear Christopher
Message has been forwarded to your email address.
Regards
Complaint Resolution Centre
***
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