TV
Tanya V

1 reviews | Active since Jul 2016

09 Apr 2020, 13:16

No assistance from Standard Bank

Im so disappointed in Standard Bank. Ive send various emails and called to try and get assistance with my vehicle finance, credit card payment and overdraft for this month and the duration of the lockdown. Im on a no work no pay arrangement with my employer. Ive tried to make arrangements but was informed that I dont qualify. I fail to understand why I have credit life on all my debt with standard bank which is suppose to protect me in events like this?

I have an excellent credit record and always pay my accounts on time. I dont understand why Standard Bank would see me as a risk? Im being discriminatared against because my income is to high.

I was so impreased with Standard Bank initially, only received great service for the first 4 months. Now that I need assistance from them everything has change.

0
Replies (5)
Standard Bank
Standard Bank's reply09 Apr 2020, 15:56
Official
Hello Shannelle

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards
Complaint Resolution Centre 
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TV
Tanya V's update14 Apr 2020, 22:15
Reviewer Update
Still no feedback from Standard Bank
Pls cna somebody call me to resolve this ASAP
Standard Bank
Standard Bank's reply21 Apr 2020, 10:10
Official
Dear Shannelle

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was adopted and resolved. 

Kind regards
Complaint Resolution Centre 
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TV
Tanya V's update24 Apr 2020, 10:10
Reviewer Update
And another week has passsed. This matter has still not been resolved. My first email was 30 March 2020. I call and email regularly and NOBODY gets back to me.
TV
Tanya V's update27 Apr 2020, 12:16
Reviewer Update
Still no feedback from Standard Bank. I'm so disappointed.