No assistance from Standard Bank

Item: Standard Bank
Rating: 1
Author: Anneke B

Started phoning Standard Bank Customer Care an the Card Division for delivery of my cheque card from old branch to new branch. All of the people working there said its on its way to the new branch. This all started on the 10th of October, it will take 7-9 working days. Its now the 7th of November, still receive messages that my card is ready for collection at the old branch. Logged a complaint, no reply.

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Replies (1)

Standard Bank's replyOfficial

07 Nov 2018, 11:28

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply07 Nov 2018, 11:28

Official