No assistance from credit cards division

<p>Am strugling to get a simple letter that confirms my account is paid in full and closed. After speaking to someone called Christine for almost three hours, I am then advised that the account is not closed. The funds was paid directly from Standard branch on the 09.12.2016 without a problem. I dont understand why all this hassle for a simple piece of paper or maybe i need to provide my own paper and ink. Hoping for some sort of assistance </p>