SK
Sivuyile K
1 reviews | Active since May 2020
27 Feb 2026, 13:57
No assistance for Vulnerable customers
I’m writing this with a troubled heart today to witness such an appalling service from Standard Bank Vangate mall, I asked the guy from in front desk if they have someone who assist with vulnerable customers… He gave me a resounding no saying they do not have they have to wait in line, frail and weak ladies I saw they were made to wait unfortunately they do not know their rights can you please do better.
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Replies (2)
Standard Bank's replyOfficial
27 Feb 2026, 13:58Dear Sivuyile,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Feb 2026, 13:58
Official
Dear Sivuyile,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
SK
Sivuyile K's updateReviewer Update
27 Feb 2026, 14:09I am still at the ranch can someone kindly call me and make sure that my frail mother is assisted
SK
Sivuyile K's update27 Feb 2026, 14:09
Reviewer Update
I am still at the ranch can someone kindly call me and make sure that my frail mother is assisted